Privacy Policy | Wellness Support Center

Wellness Support Center ("Wellness Support Center", "we", "us") provides customer care and follow-up services on behalf of health and wellness brands. This policy explains what we collect, how we use it, and the choices available to you.

Information we collect

Contact details such as name, telephone number, email address, and mailing address
Order and transaction details provided by the brand on whose behalf we are calling
Records of communications, including call recordings and message logs
Information you submit through forms on this website
Basic technical information collected when you visit this website

How we use information

To contact customers on behalf of the brand they purchased from, about their order
To answer questions, provide product guidance, and support orders
To send text messages you have opted in to receive, such as order and account updates
To monitor and score calls for quality and compliance
To meet legal, regulatory, and recordkeeping obligations

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers who help us deliver our services, and those providers may not use it for their own marketing.

Sharing

We share information with the brand on whose behalf we are working, and with service providers who support our operations, such as telephony and customer relationship platforms. Those providers may use the information only to perform services for us. We may disclose information where required by law.

Call recording

Calls may be monitored or recorded for quality assurance, training, and compliance. Where required, callers are notified at the start of the call.

Text messaging (SMS)

If you opt in by providing your mobile number and agreeing to be contacted, we may send recurring automated text messages such as order and account updates. Consent to receive texts is not a condition of any purchase. Message and data rates may apply and message frequency varies. Reply STOP to cancel or HELP for help. Mobile opt-in information is never sold or shared with third parties or affiliates for their marketing. See our SMS Program Terms for full details.

No medical advice

We provide customer care and product information only. We do not provide medical advice, diagnosis, or treatment. For medical questions, please consult a qualified healthcare provider.

Your choices

You may ask us to stop contacting you at any time by telling a representative, replying STOP to a text message, or contacting us using the details below. You may also request access to or deletion of your information, subject to applicable law and to the instructions of the brand that holds the customer relationship.

Contact

Wellness Support Center · info@wellnesssupport.us